Safaricom has today opened a new Call Centre in Eldoret town as the telco continues its push to improve customer experience.
The new hub constructed at a cost of Kshs 900 million has also created job opportunities for over 800 people.
“Today, we celebrate yet another milestone in line with our strategic business objective of putting the customer first. We want to ensure that, as we continue growing and investing in technology and in our network, we do not lose sight of our customers and their needs”, said Sylvia Mulinge, Chief Customer Officer Safariccom
The Call Centre will further enhance Safaricom’s efficiency in handling the over 150,000 calls received daily and help resolve customer queries much faster.
To create job opportunities for the youth, Safaricom will be recruiting 300 interns from various local universities in Uasin Gishu County giving them an opportunity to learn and gain experience.
“Our plan is to offer three months paid internships for students from various campuses within the county. This will not only help us to build partnerships with the learning institutions but will also enable us offer the youth work experience and mentorship,” said Ms. Mulinge.
Eldoret town currently has two fully operational Safaricom retail shops which offer a wide range of services and products. Rift valley has over 21 customer service desks and 9 retail shops spread across the region.