M-Pesa Africa has today launched a Shared Service Operations Centre (SSOC) in Nairobi.
The M-Pesa SSOC will oversee service operations and technical support including incident monitoring and resolution, managing platform changes and upgrades, deployment of new features and capacity management, and coordination with technical vendors.
The M-Pesa SSOC will support M-Pesa operations in Tanzania, the Democratic Republic of Congo, Mozambique, Lesotho, Ghana as well as future markets the service expands to. M-Pesa platform operations in the five markets were previously being handled across several points in Africa and Europe and the SSOC brings the entire platform in-house to a single point in Kenya for the first time.
M-Pesa Africa has invested more than $2 million into the SSOC and is part of the company’s transition to a digital cloud-based platform. The new M-Pesa platform is designed to be scalable and offer the entire range of products and services across all markets, support integration of new products and services as well as leveraging emerging technologies in areas such as Big Data and Artificial Intelligence.
Speaking on this, Sitoyo Lopokoiyit, MD – M-Pesa Africa said that the M-Pesa Africa Shared Service Operations Centre will empower the company to provide 24/7 monitoring and support to operations and services across different markets.
He also added that the Shared Service Operations Centre strengthens their position as Africa’s largest fintech and digital ecosystem, bringing them closer to their vision of one M-Pesa, providing one platform and unified operations across all our markets.
“It will enable us to deliver increased reliability, a more robust platform, faster upgrade and change management as we transition to a fully digital ecosystem connecting customers and businesses across the continent.”
