By David Kamau
Sales and Marketing Manager Hemingways Travel
Planning a trip can be a daunting task. With so many destinations to choose from, travel arrangements to make, and activities to plan, it’s easy to become overwhelmed.
Choosing the right travel agent can make all the difference in your travel experience. By taking the time to research and consider your options, you can find a travel agent who is experienced, reputable, and provides excellent customer service.
There are over 400 registered travel and tour agencies in Kenya, with more than 240 being members of the Kenya Association of Travel Agents (KATA), accounting for up to 70% of travel and bookings. With their help, you can plan the trip of a lifetime and create memories that will last a lifetime.
A travel agent can help you plan your trip, book your flights and accommodation and provide you with valuable advice and recommendations. However, choosing the right travel agent can be a challenge, and it’s important to take several factors into consideration before making a decision.
First and foremost, it’s important to choose a travel agent with experience and expertise. Look for an agent who specializes in the type of trip you want to take. For example, if you’re planning a luxury cruise, look for an agent who has experience booking luxury cruises. By choosing an experienced travel agent, you can be confident that they know the ins and outs of the travel industry and can provide you with expert advice and guidance.
Another key factor to consider is the travel agent’s reputation and reviews. Look for a travel agent who has a good reputation in the industry and positive reviews from past clients. You can check online review sites and travel forums to see what other travelers are saying about the travel agent. You can also ask for references from past clients and contact them directly to get their feedback. By choosing a travel agent with a good reputation, you can have peace of mind knowing that you’re working with a trusted professional.
Before choosing a travel agent, it’s important to understand the services they offer and their fees. Some travel agents charge a fee for their services, while others earn a commission from the travel suppliers they work with. Make sure you understand the fees involved and what services are included. This will help you avoid any unexpected costs and ensure that you get the most value for your money.
Excellent Client Management is also a crucial factor to consider when choosing a travel agent. Its highly advisable to work with for an agent who is proactive, responsive, communicative, and attentive to your needs. Ask about their communication methods and response times, and make sure they are available to answer your questions and address any concerns you may have. By selecting a travel agent who provides an excellent customer experience, you can rest assured that you’ll have an amazing travel experience.
